Shipping and Returns
FREE SHIPPING POLICY LIMITS
We provide free shipping for all orders over $90 with destinations inside the US except for APOs, FPOs, a few items requiring common carrier (freight) shipping, and shipments going to Alaska, Hawaii, or islands without connecting roads to the mainland. Orders under the $90 minimum will be charged a nominal $10 fee.
If you'd like to send your order to Alaska, Hawaii, or an unconnected island, let us know exactly what your order will consist of and where you want to send it, and we will be glad to provide you with a shipping quote.
If your order includes any of the longer single (unbundled) posts or anything else designated as requiring special shipping in our listings, call ahead (508-888-8305) to determine whether there will be a shipping charge, and if so how much the charge will be.
We will also send orders to Canada and other international destinations, and you may contact us for a quote. However, if you have such a destination, you will generally do best by asking us to ship your order free to a friend or agent in the United States, and then having your friend or agent send it on from there.
CARRIERS AND SPECIAL SERVICES
If your item is shipped by freight to a residential address, the freight company will contact you to determine timing of the delivery. Someone must be present to inspect and sign for the shipment. The receiving person will also be responsible for unloading the shipment from the truck. Freight carriers do not unload the product or provide lift-gate services. However, our orders are packed in easily managed bundles, making it easy to break apart and unload a shipment.
- Your Return Authorization number
- The address where the merchandise should be returned
- Other return information
DEFECTS AND MISSING ITEMS
Should any product you purchase from us prove defective, please contact us within 15 days of your invoice date so that we can confirm your problem and arrange for an exchange, replacement, or refund.