Shipping and Returns
FREE SHIPPING POLICY LIMITS
We provide free shipping for all orders over $90 with
destinations inside the US except for APOs, FPOs, a few items requiring
common carrier (freight) shipping, and shipments going to Alaska,
Hawaii, or islands without connecting roads to the mainland. Orders
under the $90 minimum will be charged a nominal $10 fee.
If you'd like to send your order to Alaska, Hawaii, or an unconnected island, let us know
exactly what your order will consist of and where you want to send it,
and we will be glad to provide you with a shipping quote.
We will also send orders to Canada and other international destinations, and you may contact us
for a quote. However, if you have such a destination, you will
generally do best by asking us to ship your order free to a friend or
agent in the United States, and then having your friend or agent send it
on from there.
ship within 48 hours of receipt except on weekends. This time may be
longer during our peak season in March-May. Most of our products leave
from Maryland, with the remainder shipping from upstate New York.
Depending on the distance involved, you should receive them in one to
five business days from the time they leave the warehouse.
CARRIERS AND SPECIAL SERVICES
We use FedEx ground,
UPS ground, UPS Freight, and other services. Orders will be sent by the
most economical class of carrier. If you want a particular type of
carrier (for example, FedEx ground or UPS ground rather than a freight
carrier) or a particular service (lift-gate, delivery by a particular
kind of truck, etc.) we will do our best to accommodate you, but you
will be charged for any extra costs. To find out in advance what the
added charge to you will be, call us at 508-888-8305.
If your item is
shipped by freight to a residential address, the freight company will
contact you to determine timing of the delivery. Someone must be present
to inspect and sign for the shipment. The receiving person will also be
responsible for unloading the shipment from the truck. Freight carriers
do not unload the product or provide lift-gate services. However, our
orders are packed in easily managed bundles, making it easy to break
apart and unload a shipment.
PLEASE DO NOT RETURN ANY MERCHANDISE TO OUR MASSACHUSETTS ADDRESS. If
you find a product simply does not meet your needs, you may return it in
new condition, suitable for sale to another customer, within 30 days of
purchase. Shipping charges for making this return are the customer's
responsibility, and a 10% restocking fee (minimum fee $10.00) will be
deducted from your refund. Please email us or call our Massachusetts office at 508-888-8305 to receive return instructions, including:
Failure to follow this procedure may jeopardize your refund.
Your Return Authorization number
The address where the merchandise should be returned
Other return information
We are not responsible for
damage to your shipment that is done by the carrier. Please report such
damage to the carrier immediately, and then advise us so that we can
provide any replacements needed.
DEFECTS AND MISSING ITEMS
Upon receipt of an order, we strongly recommend opening each package and inspecting for order completeness and damage. Free replacement of items with reported defects, or refunds for missing items, is limited to a period of 10 business days following receipt of the order. After that, any items reported as missing or having defects that should have been obvious on initial inspection may be repurchased.
In general, if you have any problem with your
animal control measures, please call or Email us and we will try to
help. If the difficulty involves one of our products, we will do our
best to work things out with you. We do have a lot of useful experience,
and we’re realistic about our products’ practical abilities.
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